Common customer questions

Lauren Morton avatar A
28 articles in this collection
Written by Lauren Morton and Anna

When can I withdraw money from my pension?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

What am I covered for under the Financial Services Compensation Scheme (‘FSCS’)?

A
Written by Anna
Updated over a week ago

What is the Financial Services Compensation Scheme (‘FSCS’)?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

My personal details have changed, how do I update them?

Change of details
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

How does your service work?

How does it work?
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

I cannot login to my account. What do I do?

Can't login
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

What type of pensions can I transfer with Profile Pensions?

Types of pensions
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

What happens to my pension if I die?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Do you offer a General Investment Account?

General Investment Account
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Do you offer an ISA (Individual Savings Account)?

ISA
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Are you a “robo-adviser”?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Are you an “IFA (Independent Financial Adviser)”?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

What is “impartial investment advice”?

What we do
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Can you help me check if I contracted out of SERPS?

Tracing SERPS
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

I don’t have a pension statement, can you still help?

Pension statement
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Can you help me find a pension I have lost track of?

Find lost pensions
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

How does Profile Pensions make money?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Can I transfer a public sector pension with Profile Pensions?

Public sector pensions
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Can I transfer a pension that my employer is currently paying into with Profile Pensions?

Workplace pensions
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Can I transfer a Defined Benefit pension with Profile Pensions?

Defined benefit pensions
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Are you really “impartial” and “whole of market”? What does that mean and why is it important?

What does impartial and whole of market mean
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Will my pension be protected by the Financial Services Compensation Scheme?

FSCS protected
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

Are you regulated by the Financial Conduct Authority (FCA)?

FCA regulated
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

I thought investment advice was only for very wealthy people?

Is investment help for me?
Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

How much notice do you need to arrange my tax-free cash?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

How much tax-free cash am I able to take?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

My provider has said that I need to speak to you about taking my 25% tax free cash?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago

How long will my Tax-Free Cash take?

Lauren Morton avatar
Written by Lauren Morton
Updated over a week ago