Common customer questions | FAQs| Profile Pensions

My personal details have changed, how do I update them?

Change of details

Written by Lauren Morton
Updated over a week ago

How does your service work?

How does it work?

Written by Lauren Morton
Updated over a week ago

I cannot login to my account. What do I do?

Can't login

Written by Lauren Morton
Updated over a week ago

What type of pensions can I transfer with Profile Pensions?

Types of pensions

Written by Lauren Morton
Updated over a week ago

What happens to my pension if I die?

Written by Lauren Morton
Updated over a week ago

Do you offer a General Investment Account?

General Investment Account

Written by Lauren Morton
Updated over a week ago

Do you offer an ISA (Individual Savings Account)?

ISA

Written by Lauren Morton
Updated over a week ago

Are you a “robo-adviser”?

Written by Lauren Morton
Updated over a week ago

Are you an “IFA (Independent Financial Adviser)”?

Written by Lauren Morton
Updated over a week ago

What is “impartial investment advice”?

What we do

Written by Lauren Morton
Updated over a week ago

Can you help me check if I contracted out of SERPS?

Tracing SERPS

Written by Lauren Morton
Updated over a week ago

I don’t have a pension statement, can you still help?

Pension statement

Written by Lauren Morton
Updated over a week ago

Can you help me find a pension I have lost track of?

Find lost pensions

Written by Lauren Morton
Updated over a week ago

How does Profile Pensions make money?

Written by Lauren Morton
Updated over a week ago

Can I transfer a public sector pension with Profile Pensions?

Public sector pensions

Written by Lauren Morton
Updated over a week ago

Can I transfer a pension that my employer is currently paying into with Profile Pensions?

Workplace pensions

Written by Lauren Morton
Updated over a week ago

Can I transfer a Defined Benefit pension with Profile Pensions?

Defined benefit pensions

Written by Lauren Morton
Updated over a week ago

Are you really “impartial” and “whole of market”? What does that mean and why is it important?

What does impartial and whole of market mean

Written by Lauren Morton
Updated over a week ago

Will my pension be protected by the Financial Services Compensation Scheme?

FSCS protected

Written by Lauren Morton
Updated over a week ago

Are you regulated by the Financial Conduct Authority (FCA)?

FCA regulated

Written by Lauren Morton
Updated over a week ago

I thought investment advice was only for very wealthy people?

Is investment help for me?

Written by Lauren Morton
Updated over a week ago

How much notice do you need to arrange my tax-free cash?

Written by Ollie Bryden
Updated over a week ago

How much tax-free cash am I able to take?

Written by Ollie Bryden
Updated over a week ago

My provider has said that I need to speak to you about taking my 25% tax free cash?

Written by Ollie Bryden
Updated over a week ago

How long will my Tax-Free Cash take?

Written by Ollie Bryden
Updated over a week ago