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Common customer questions
Common customer questions
A
28 articles in this collection
Written by
Lauren Morton
and
Anna
When can I withdraw money from my pension?
Written by
Lauren Morton
Updated over a week ago
What am I covered for under the Financial Services Compensation Scheme (‘FSCS’)?
A
Written by
Anna
Updated over a week ago
What is the Financial Services Compensation Scheme (‘FSCS’)?
Written by
Lauren Morton
Updated over a week ago
My personal details have changed, how do I update them?
Change of details
Written by
Lauren Morton
Updated over a week ago
How does your service work?
How does it work?
Written by
Lauren Morton
Updated over a week ago
I cannot login to my account. What do I do?
Can't login
Written by
Lauren Morton
Updated over a week ago
What type of pensions can I transfer with Profile Pensions?
Types of pensions
Written by
Lauren Morton
Updated over a week ago
What happens to my pension if I die?
Written by
Lauren Morton
Updated over a week ago
Do you offer a General Investment Account?
General Investment Account
Written by
Lauren Morton
Updated over a week ago
Do you offer an ISA (Individual Savings Account)?
ISA
Written by
Lauren Morton
Updated over a week ago
Are you a “robo-adviser”?
Written by
Lauren Morton
Updated over a week ago
Are you an “IFA (Independent Financial Adviser)”?
Written by
Lauren Morton
Updated over a week ago
What is “impartial investment advice”?
What we do
Written by
Lauren Morton
Updated over a week ago
Can you help me check if I contracted out of SERPS?
Tracing SERPS
Written by
Lauren Morton
Updated over a week ago
I don’t have a pension statement, can you still help?
Pension statement
Written by
Lauren Morton
Updated over a week ago
Can you help me find a pension I have lost track of?
Find lost pensions
Written by
Lauren Morton
Updated over a week ago
How does Profile Pensions make money?
Written by
Lauren Morton
Updated over a week ago
Can I transfer a public sector pension with Profile Pensions?
Public sector pensions
Written by
Lauren Morton
Updated over a week ago
Can I transfer a pension that my employer is currently paying into with Profile Pensions?
Workplace pensions
Written by
Lauren Morton
Updated over a week ago
Can I transfer a Defined Benefit pension with Profile Pensions?
Defined benefit pensions
Written by
Lauren Morton
Updated over a week ago
Are you really “impartial” and “whole of market”? What does that mean and why is it important?
What does impartial and whole of market mean
Written by
Lauren Morton
Updated over a week ago
Will my pension be protected by the Financial Services Compensation Scheme?
FSCS protected
Written by
Lauren Morton
Updated over a week ago
Are you regulated by the Financial Conduct Authority (FCA)?
FCA regulated
Written by
Lauren Morton
Updated over a week ago
I thought investment advice was only for very wealthy people?
Is investment help for me?
Written by
Lauren Morton
Updated over a week ago
How much notice do you need to arrange my tax-free cash?
Written by
Lauren Morton
Updated over a week ago
How much tax-free cash am I able to take?
Written by
Lauren Morton
Updated over a week ago
My provider has said that I need to speak to you about taking my 25% tax free cash?
Written by
Lauren Morton
Updated over a week ago
How long will my Tax-Free Cash take?
Written by
Lauren Morton
Updated over a week ago