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Common customer questions
When can I withdraw money from my pension?
What am I covered for under the Financial Services Compensation Scheme (‘FSCS’)?
What is the Financial Services Compensation Scheme (‘FSCS’)?
My personal details have changed, how do I update them?
How does your service work?
I cannot login to my account. What do I do?
What type of pensions can I transfer with Profile Pensions?
What happens to my pension if I die?
Do you offer a General Investment Account?
Do you offer an ISA (Individual Savings Account)?
Are you a “robo-adviser”?
Are you an “IFA (Independent Financial Adviser)”?
What is “impartial investment advice”?
Can you help me check if I contracted out of SERPS?
I don’t have a pension statement, can you still help?
Can you help me find a pension I have lost track of?
How does Profile Pensions make money?
Can I transfer a public sector pension with Profile Pensions?
Can I transfer a pension that my employer is currently paying into with Profile Pensions?
Can I transfer a Defined Benefit pension with Profile Pensions?
Are you really “impartial” and “whole of market”? What does that mean and why is it important?
Will my pension be protected by the Financial Services Compensation Scheme?
Are you regulated by the Financial Conduct Authority (FCA)?
I thought investment advice was only for very wealthy people?
How much notice do you need to arrange my tax-free cash?
How much tax-free cash am I able to take?
My provider has said that I need to speak to you about taking my 25% tax free cash?
How long will my Tax-Free Cash take?