Common customer questions
By Carina1 author28 articles
- When can I withdraw money from my pension?
- What am I covered for under the Financial Services Compensation Scheme (‘FSCS’)?
- What is the Financial Services Compensation Scheme (‘FSCS’)?
- My personal details have changed, how do I update them?
- How does your service work?
- I cannot login to my account. What do I do?
- What type of pensions can I transfer with Profile Pensions?
- What happens to my pension if I die?
- Do you offer a General Investment Account?
- Do you offer an ISA (Individual Savings Account)?
- Are you a “robo-adviser”?
- Are you an “IFA (Independent Financial Adviser)”?
- What is “impartial investment advice”?
- Can you help me check if I contracted out of SERPS?
- I don’t have a pension statement, can you still help?
- Can you help me find a pension I have lost track of?
- How does Profile Pensions make money?
- Can I transfer a public sector pension with Profile Pensions?
- Can I transfer a pension that my employer is currently paying into with Profile Pensions?
- Can I transfer a Defined Benefit pension with Profile Pensions?
- Are you really “impartial” and “whole of market”? What does that mean and why is it important?
- Will my pension be protected by the Financial Services Compensation Scheme?
- Are you regulated by the Financial Conduct Authority (FCA)?
- I thought investment advice was only for very wealthy people?
- How much notice do you need to arrange my tax-free cash?
- How much tax-free cash am I able to take?
- My provider has said that I need to speak to you about taking my 25% tax free cash?
- How long will my Tax-Free Cash take?